PRIVACY POLICY VVIP

At VVIP, we respect your privacy and are fully committed to protecting all personal information of our valued customers. This Privacy Policy explains how we collect, use, and safeguard customer data in accordance with applicable laws and regulations.

By using our services or accessing any of our digital platforms, you agree to the terms outlined below.

I. SCOPE OF INFORMATION COLLECTION

We only collect information that is necessary for service management and enhancing customer experience, including:

  1. Contact information: Full name, phone number, email address.
  2. Service-related information: Appointment details, service history (such as hairstyles or treatment preferences), and other personalization requests related to your experience at our Barbershop.
  3. Access data: IP address, browser information, cookies, and interaction data collected when you visit our website or use our mobile platforms.

II. PURPOSE OF DATA USAGE

Collected information is used solely for the following purposes:

  • Appointment management: To confirm, track, and manage bookings efficiently, ensuring smooth and uninterrupted service experiences.
  • Customer care enhancement: To better understand customer preferences, personalize service styles, and continuously improve overall service quality. We may also send updates about special offers, new services, and brand news only to customers who have voluntarily subscribed.
  • Legal compliance: To meet legal requirements or resolve disputes, if applicable.

III. DATA PROTECTION & NON-TRANSFER PRINCIPLES

  1. Data protection commitment: Customer information is securely stored on protected systems with strict access control. Only authorized staff members with relevant responsibilities are permitted to access this data.
  2. No data transfer: VVIP KING Barbershop does not sell, rent, or share customers’ personal information with any third party for commercial purposes without prior written consent, except when required by lawful requests from competent authorities.

IV. DATA SUBJECT RIGHTS

Customers have the following rights regarding their personal information:

  • Right of access: To review and obtain details of the personal data they have provided.
  • Right to correction: To request updates or corrections to any inaccurate or incomplete information.
  • Right to opt out of marketing: To stop receiving promotional or marketing communications at any time by using the unsubscribe option or by notifying us directly.
  • Right to erasure: To request the removal of personal information from our system, except for data that must be retained in accordance with legal obligations.

V. CONTACT & COMPLAINT HANDLING

For any inquiries, requests related to your rights under this Privacy Policy, or complaints regarding the use of personal information, please contact us via:

  • Department: Customer Care
  • Hotline: 0775386168

We will verify the request and respond as promptly as possible in accordance with our internal resolution procedures.